Privacy Policy

Privacy Policy

Last Updated 09.10.2019

The Privacy Policy terms set out the basis on how we process the Personal Information that we collect and receive from the users of our websites (,which shall include, without limitation, the home page, film pages, film festival page, splash page, and all other pages under the same top level domain name, all third party web sites branded by Stardust Media Sdn. Bhd. and all content thereon) and customers who purchase any membership plan, event tickets, attend our events or subscribe to our email newsletters.

Our privacy commitments are as follows:

We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain in our privacy policy, or if we’re legally required to do so.

We will be as transparent with our users on the collection, handling and securing of Personal Data that we receive.

As long as we are in possession of the users Personal Data, all information shall be kept up to date and protected with the appropriate safety measures.

Registered Members and Attendees

Data Collection

We collect the following Personal data from or about you as a Stardust Media Sdn. Bhd. customer:

The Personal Data collected directly from the user through our online registration process: Name, Email Address, Age, Phone Number and Postal address. Our legal basis for the collection and processing of this data is the provision to you of the services purchased by you.

Personal Data collected automatically from the use of the user from the Sites. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate the Sites and provide you with access to the pages you wish to access.

Personal Data received indirectly through our suppliers which enables us to create and store a record of your purchase history. The legal basis for collecting and processing this personal data is our legitimate interests in knowing more about our customers.

Data Uses

We use your Personal Data:

For the administration of our events you have registered to attend and to contact you about future events (for example about your attendance requirements and with details on where to obtain).

To contact you with marketing messages which you have requested or agreed to receive from us (for example via email);

To contact you with surveys and feedback requests (for example relating to a show you attended and more);

To analyze the purchase history of our customers and the way our customers use the Sites.


We use cookies (small text files which are transferred to your browser by the Sites to identify data traffic patterns, personalize contents and support security. They do not provide any information which might disclose the identity of a specific person but they may potentially identify your computer (including your IP address), your browser and your internet settings. We also use analytical cookies. These allow us to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us improve the way our website works, for example by making sure users find what they need easily. You may change the storing of cookies in your browser settings at any time by selecting the function “accept no cookies”. However, disabling essential cookies may result in you no longer be able to use the entire functionality of the Sites.

Google Analytics

Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also places cookies on your computer, to enable Google to provide us with activity reports relating to the Sites. Google uses this data only to provide us with information on how users use the Sites and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available under

Data Sharing

Stardust Media Sdn. Bhd. will not sell your information. We will not share your information with any third party except as stated in this Privacy Policy or as required to operate the Sites, provide our services to you and administer your account.

Social Media

Data Uses

We will share your Personal Data with social media sites to enable them to provide marketing messages that you have agreed to receive from them. The social media sites we share your Personal Data with as at the date of this Privacy Notice and their respective privacy statements are:

Facebook: Instagram:

Email Newsletter Subscribers

Data Collection

We collect the following data from you as a Stardust Media Sdn. Bhd. email newsletter subscriber: Data Collected Directly: User’s Name, Email Address, Postal Address and Age.

Data Collected Indirectly: Your generic worldwide location (no specific position), your IP address and your general interactions with any emails sent to you (if viewed and/or if interacted with in any way).

Data Uses

We use your Personal Data:
To contact you about our content (for example film submissions or competitions);

To contact you with future event marketing messages (for example with branded newsletters or an advertisement on Facebook);

To send you surveys or feedback requests (for example after you attended an event);

To find out more about our guests and their preferences (for example by analyzing your Stardust Media interactivity and event attendance history).

Data Security

We maintain technical and physical safeguards that are designed to protect the security and integrity of your Personal Data, and to guard it against accidental or unauthorized access, use, alteration or disclosure to unauthorized third parties. These measures include device encryption, firewalls and virus checking procedures.

Where we keep Personal Data files on local devices these devices are protected and accessible only to authorised Stardust Media Sdn. Bhd. employees.
We regularly review our security systems to ensure that your Personal Data remains safe and secure.

Your Rights in Relation to Personal Data

You can update your subscription preferences or unsubscribe from our marketing communications at an time by following the link in the footer of the last email you received from one of our brands (“Update your subscription preferences” or “Unsubscribe”) or by sending your request with detailed instructions for our Customer Services team.

You have the right to update and correct the personal information on your account. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data.

Where allowed by applicable law there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You also have the right to object to our continued processing of your personal data. You may also have the right to data portability. If you have a complaint about the way in which we use your personal information you have the right to complain.

You can contact us with questions about the personal information we hold about you using the contact information provided in the contact us section of this privacy notice.

Changes to our Privacy Notice

We will update this Privacy Policy from time to time to reflect changes in our business. All such changes will be posted to the Sites and if we consider it to be appropriate, we will notify subscribers of any material changes by e-mail.

Contacting us

Stardust Media Sdn. Bhd. is the Data Controller in respect of any Personal Data that you submit to us or that we collect from or about you. We are a registered company in Malaysia (Company no. ….) with registered offices at ….
If you would like to know what information we hold about you or if you have any other queries or complaints in relation to the Privacy Policy, or our Sites, our contact details are as follows:

Stardust Media Sdn. Bhd. (Address…)

[email protected]

(Office number)